Customer Service
Slots’n’go has solid and professional customer support for Indian players that will help you with any questions and issues related to the site. The support system is built around making the gaming experience as seamless as possible with many ways for players to seek help.
Email Support
Players can email the support team at [email protected] for in-depth guidance and help solving site problems. The email service offers round-the-clock support and, depending on the query’s complexity, replies within 15 minutes to 24 hours.
Players can follow these guidelines to make sure that the process you have is as efficient as possible when emailing Slots’n’go casino:
- In the subject of your email, state the problem clearly;
- Use the India-specific support email — [email protected];
- Do not send several emails concerning the same matter, it will not advance the solution;
- Provide a screenshot, documents, or any other thing that will help them to understand the issue;
- Always use a polite tone with the support team;
- Do not change the email address that you have been using for your Slots’n’go account to avoid confusion.
Online Chat
Indian players must use the live chat feature available on the website for instant help. A live chat allows the user to directly talk to a customer service representative for personalized help. The live chat service is great for common issues like:
- Account access problems;
- Queries on deposit and withdrawal;
- Common questions about navigating and using the site.
The live chat is available 24/7 by clicking on the ”Chat” icon on the site. Just type your question and the support agent will reply to you in no time. The perfect option for players who want resolutions on the fly.
FAQ
What should I do if I encounter a technical issue on the website?
If you experience any technical problems, such as the site not loading or games not functioning correctly, first try clearing your browser cache and cookies or switching to another browser. If the issue persists, contact Slots’n’go support via live chat or email, providing details about the problem and any relevant screenshots.
What documents are required for account verification?
You will typically need to provide a government-issued ID, proof of address (such as a utility bill), and, in some cases, proof of payment method for account verification.
Can I update my account details after registration?
Yes, you can update certain details in your account settings. For sensitive changes, such as your registered email or phone number, contact customer support for assistance.
How do I reset my Slots’n’go account password?
Click on the “Forgot Password” link on the login page, enter your registered email address, and follow the instructions sent to your inbox.
What should I do if my deposit hasn’t been credited?
Check your transaction details and bank statements to confirm the deposit. If the issue persists, contact support via email or live chat with your transaction ID and relevant details.